Purchases may be returned within 30 days of the date you received the order, unused and in original condition and packaging, for a refund, minus actual shipping charges and a 15% restocking fee. If you purchased the item during a free shipping promotion, our actual shipping charges will be deducted from your refund. You must obtain a RETURN AUTHORIZATION NUMBER. Returns will not be accepted without this number. Please contact us at tray@tvtraysetc.com and include your name, the item number or description, your order or invoice number, and the detailed reason why you wish to return or exchange the merchandise.

Damage During Shipping

Damage should be noted with the freight carrier if possible. Please do not use item and keep it with all packaging materials and box for inspection. Notify us the same day if possible. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. Pictures of the damage and lot numbers from the original carton will normally be required. We reserve the right to replace damaged parts. If this option is refused, the return will incur a restocking fee and customer will be responsible for round trip shipping.

Exchanges

Exchanges may be made within 30 days of your receipt of the original order provided we have the desired item(s) in stock.

Gifts

Gifts may be returned for store credit or credited back to purchaser's credit card within 30 days of the date you received the order.  If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We cannot send store credit information through the postal service. We cannot issue a refund to the gift recipient. Please include a copy of the original packing slip with your return -- without that information we cannot process your store credit.

Important Information, Please Read

Please include a copy of the original sales receipt with your return.

Please circle the items that you are returning, and note for us if you would like an exchange or credit.

Returns may only be credited back to the card used to make the original purchase.

Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.

NOTE: It is always best to send your package back in a manner that is trackable and insurable (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.