Return Policy
Purchases may be returned within 30 days of the date you
received the order, unused and in original condition and packaging,
for a refund, minus actual shipping charges and a 15% restocking fee. If you purchased the item
during a free shipping promotion, our actual shipping charges will
be deducted from your refund. You must obtain a
RETURN AUTHORIZATION NUMBER.
Returns will not be accepted without this number.
Please
contact us at
tray@tvtraysetc.com and include
your name, the item number or description, your order or invoice
number, and the detailed reason why you wish to return or exchange
the merchandise.
Damage
During Shipping
Damage should be noted with the freight
carrier if possible. Please do not use item and keep it with all
packaging materials and box for inspection. Notify us the same day if
possible. We will not be able to replace damaged merchandise if we are
not notified within 7 business days of the delivery date. Pictures of
the damage and lot numbers from the original carton will normally be
required. We reserve the
right to replace damaged parts. If this option is refused, the return
will incur a restocking fee and customer will be responsible for round
trip shipping.
EXCHANGES
Exchanges may be made within 30 days of your receipt of the
original order provided we have the desired item(s) in stock.
GIFTS
Gifts may be returned for store credit or credited back to
purchaser's credit card within 30 days of the date you received the
order. If you would like a store credit please include your
email address with the return as this is where your store credit
information will be sent. We cannot send store credit information
through the postal service. We cannot issue a refund to the gift
recipient. Please include a copy of the original packing slip with
your return -- without that information we cannot process your store
credit.
IMPORTANT INFORMATION, PLEASE READ
Please include a copy of the original sales receipt with
your return.
Please circle the items that you are returning, and note for
us if you would like an exchange or credit.
Returns may only be credited
back to the card used to make the original purchase.
Returns and/or exchanges are processed within 14 days of the
date we receive the item(s). A credit or shipment
notification email will be sent to the email address on file
at the time the credit or exchange is processed.
NOTE: It is always best to send your package back in a
manner that is trackable and insurable (UPS, Fed Ex, or
Delivery Confirmation). We cannot be responsible for
non-receipt of returns that cannot be tracked, nor can we
confirm receipt of a return/exchange until it has been
processed. |
